TriSure’s client service receives high marks, accolades

At TriSure, we recently asked our clients to help us evaluate our service and suggest areas for improvement. We asked about service before and after the sale, the processes of implementing a program and renewals, and the quality and timeliness of communications from TriSure’s representatives.

The results are in and we couldn’t be more pleased with the response. Almost 95% of respondents said they would recommend TriSure to a friend or valued associate. Let us share some other results from the survey:

• More than 92% agreed that their TriSure representative was committed to understanding their unique needs and was a trusted, professional advisor.


• Close to 95% agreed that their TriSure account manager was friendly, courteous and responsive to their questions and concerns.


• Clients who trust us with their employee benefits programs rate our overall service even higher, with 97% being highly satisfied or extremely satisfied with their day–to–day dealings with TriSure.


• 93% say that the information they receive from their TriSure representative is timely and that their phone calls are returned promptly.

We asked everyone to share their comments about how we serve our clients, here’s what a few had to say:

“We couldn’t ask for better service in all areas. From day one, TriSure account managers/representatives have always been superb in professionalism, communication and knowledge.”

“As a small business owner, you make it very easy for us. You are thorough, prompt and I really like the way you handle our account.”

“Other insurance agencies should take lessons from the expertise of TriSure representatives and account managers.”

If you’re a current client, we appreciate your business and your support as we strive for excellence.

If you’d like to learn more about becoming one of our satisfied clients, please contact one of our representatives or call us at 919-469-2473 or 800-277-7702.